Refund Policy

Last updated: May 27, 2026

1. What We Sell

habitlume is sold as one-time lifetime purchases that unlock specific tiers: Spark, Ember, Whisper, Grove, Atlas, Keeper, and Lantern. There are no subscriptions and no automatic renewals. You pay once for the tier you choose and keep access for the lifetime of the Service. Charges appear on your statement as HABITLUME*MELTIAN.

2. 14-Day Money-Back Guarantee

You may request a full refund within 14 days of purchase, for any reason, as long as you have not exported your full journal archive (Markdown or PDF export). Refunds are issued to the original payment method within 5 to 10 business days after approval. The 14-day window runs from the date the charge was made.

3. How to Request a Refund

1. Email support@habitlume.app from the email address on your account, OR call +1 (833) 364-3410 Monday to Friday, 9am to 6pm Pacific Time.
2. Include the order email and the approximate date of purchase.
3. We confirm receipt within 2 business days.
4. Once approved, your refund is processed to the original payment method and typically appears on your statement within 5 to 10 business days, depending on your bank or card issuer.

A short note about why you are requesting a refund is appreciated but not required.

4. Refund Method

Refunds are always issued to the original payment method used for the purchase. We cannot issue a refund to a different card, account, or payment provider.

5. Tier Upgrades

If you upgrade from a lower tier to a higher tier, you pay only the difference. Each purchase, including upgrade payments, has its own 14-day refund window that starts on the date of that specific charge.

6. Partial Refunds

We do not offer partial refunds. All refunds are for the full amount of the qualifying purchase.

7. When Refunds Are Not Available

• After the 14-day window has passed.
• After you have exported your full journal archive (Markdown or PDF), since we treat that as you having received a durable copy of your content.
• For accounts that have been terminated for violation of our Terms of Service, including abuse, fraud, or a chargeback that was filed without first contacting us.

8. Account Deletion vs. Refund

Account deletion and refunds are separate actions. You can delete your account at any time in Settings, Data and Privacy. Deleting your account does not automatically issue a refund. If you want a refund, please request one through the steps in Section 3 before or alongside deleting your account.

9. Disputed Transactions and Fraud

If you believe your card was used to pay for habitlume without your authorization, contact us immediately at support@habitlume.app or +1 (833) 364-3410 and also notify your card issuer. We will work with you and the issuer to resolve the matter.

10. Chargebacks

If you are unsure about a charge labeled HABITLUME*MELTIAN on your statement, please contact us first by email or phone. We respond to refund requests within 2 business days and will work with you directly to resolve the matter. Filing a chargeback before contacting us may slow down the resolution.

11. Contact

For refund requests or questions about this policy:

Meltian Advertising Solutions
10316 Sepulveda Blvd, #377
Mission Hills, CA 91345
United States
support@habitlume.app
+1 (833) 364-3410